@i_jayas @Gargron Accountability and having a positive, articulable, and enactable plan for improvement (to counter & prevent future issues) is an important skill for leading any team, especially a team that impacts trust & safety.
Many professionals & experienced people in moderation / infoscience for social media / trust & safety are well aware that an apology without having a plan to avoid future problems is an empty apology. It is “We made a mistake, & it remains likely to happen again”